Welcome to Pool Safe Pro’s FAQ section! We’ve compiled answers to the most common questions about our pool products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].

About Pool Safe Pro

Who is Pool Safe Pro’s target customer?
Our products cater to both residential pool owners and professional pool maintenance services. Whether you’re a homeowner preparing your pool for summer or a professional needing urgent replacements, we’ve got you covered with our range of high-quality pool essentials.
What makes Pool Safe Pro different from other pool supply stores?
We specialize in fast, reliable delivery of essential pool maintenance products with a focus on eco-friendly options. Our streamlined warehouse operations in Las Vegas allow us to process orders quickly and ship worldwide (excluding select Asian and remote regions).

Products

What types of products does Pool Safe Pro offer?
We carry a comprehensive range of pool maintenance products including:
  • Automatic pool cleaners
  • Eco-friendly chemicals and algaecides
  • Durable pool covers (including winter options)
  • Chlorine and bromine products
  • Filters and filter supplies
  • Cleaning tools (brushes, backwash hoses, attachments)
  • Chemical feeders and dispensers
  • Floating thermometers
  • Fountains and accessories
Do you offer eco-friendly pool products?
Yes! We have a dedicated “Eco Friendly” category featuring environmentally conscious pool maintenance solutions that are effective while being gentler on your pool and the planet.

Ordering & Account

How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout where you’ll enter your shipping information and payment details.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive real-time tracking information via email once your order ships. We’re working on account features for future updates!

Shipping & Delivery

Where does Pool Safe Pro ship from?
All orders ship from our warehouse located at 4272 Matthews Street, Las Vegas, NV 89156, USA.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx – ideal for time-sensitive items
  • Free Shipping (15-25 business days): Free on orders over $50 via EMS – perfect for bulk or seasonal orders
How long does order processing take?
Our team verifies and packs your pool products within 1-2 business days. You’ll receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes, we ship worldwide with the exception of select Asian and remote regions. Please note that international orders may be subject to customs fees or import taxes in your country.
What should I do if my order hasn’t arrived?
First, check your tracking information. If your order is delayed beyond the estimated delivery window, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We stand behind every shipment. If your items don’t arrive as expected, you have 15 days from the delivery date to initiate a return. Please contact our customer service team to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails received outside these hours will be answered the next business day.

Pro Tips

  • Combine multiple items (like floating thermometers with solar covers) to qualify for free shipping while preparing your pool for any season!
  • For urgent needs like algaecides or chlorine dispensers, choose our Standard Shipping option for faster delivery.
  • Plan ahead for seasonal needs – order winter covers or chemical feeders during our slower seasons for potentially faster processing.

Ready to simplify your pool maintenance? Browse our products today and experience the Pool Safe Pro difference – where crystal-clear water meets worry-free delivery.