Privacy Policy

At Pool Safe Pro (“we,” “us,” or “our”), we value your trust just as you trust our pool maintenance products to keep your water clean and safe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poolsafepro.com (the “Site”).

1. Information We Collect

We collect information to provide better services to all our pool owners and professionals:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Data: Details about products you purchase from us, including pool chemicals, cleaners, and accessories.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our Site.
• Usage Data: Information about how you use our Site, products, and services, including the pages you visit and products you view.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information as responsibly as we formulate our pool chemicals:

• To process and fulfill your orders for pool supplies and accessories
• To provide customer support and respond to your inquiries
• To improve our products, services, and website functionality
• To send you information about new products, seasonal offers, and pool maintenance tips (only if you opt-in)
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same care we recommend for handling pool chemicals:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business (like payment processors and shipping carriers), or servicing you.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same diligence we apply to pool water safety:

• All transactions are processed through a secure gateway (SSL encryption) and never stored on our servers
• We implement appropriate technical and organizational measures to protect personal data
• We regularly review our security procedures to consider appropriate new technology
• Despite our safeguards, no internet transmission is ever 100% secure

5. Your Rights and Choices

You have control over your personal information, just as you control your pool’s chemistry:

• Access: You may request access to your personal information we hold.
• Correction: You may update or correct your account information.
• Deletion: You may request deletion of your personal information, subject to legal requirements.
• Opt-Out: You may opt-out of marketing communications at any time.
• Complaints: You may lodge a complaint with a supervisory authority.

6. Cookies and Tracking Technologies

Our Site uses cookies—small files that improve your browsing experience—like chlorine keeps your pool clean:

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart)
• Performance Cookies: Help us understand how visitors use our Site
• Functionality Cookies: Remember your preferences (e.g., language)
• Targeting Cookies: Used to deliver relevant ads (you can opt-out)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. International Data Transfers

As we serve pool owners worldwide (excluding select Asian regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our products and services are directed to pool owners and professionals. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Policy

We may update this policy occasionally, just as we update our pool product formulations. We’ll notify you of significant changes by posting the new policy on our Site with an updated date.

10. Contact Us