Welcome to Pool Safe Pro! These Terms and Conditions govern your use of our website (poolsafepro.com) and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to interfere with site security or functionality
  • Using automated systems to extract data without permission
  • Misrepresenting your identity or providing false information

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of Pool Safe Pro and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all information is error-free. Pool Safe Pro reserves the right to correct any errors and to update product information at any time.

2.2 Product Categories

Our specialty pool maintenance products include:

  • Pool cleaning equipment (brushes, automatic cleaners, backwash hoses)
  • Water treatment chemicals (algaecides, chlorine/bromine products)
  • Filtration systems and supplies
  • Pool accessories (covers, floating thermometers, fountains)
  • Eco-friendly pool solutions

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product information or pricing
  • Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

3.3 Pricing and Taxes

All prices are in US Dollars (USD). Customers are responsible for any applicable taxes, duties, or customs fees based on their shipping destination.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally except to certain remote areas and parts of Asia. Shipping restrictions may apply to certain chemical products.

4.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.3 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipping
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipping

Delivery times are estimates and may vary based on destination and customs processing.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

  • Items must be unused and in original condition
  • Original packaging with all tags/labels must be included
  • Original receipt or proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used chemicals (algaecides, chlorine/bromine products)
  • Personal care items
  • Items marked “final sale”

5.3 Return Process

  1. Contact our returns team at [email protected] within 15 days
  2. Receive return authorization and instructions
  3. Ship items back with all required documentation

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. Pool Safe Pro is not liable for delays or failures caused by incorrect information.

6.2 Product Use

You agree to:

  • Read and follow all product instructions and safety guidelines
  • Use chemicals and equipment as intended
  • Comply with all local regulations regarding pool maintenance products

7. Limitation of Liability

Pool Safe Pro shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Product use or misuse
  • Shipping delays beyond our control
  • Incorrect product information
  • Website downtime or technical issues

Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Nevada, USA. Any disputes shall be resolved in the courts of Clark County, Nevada.

9. Changes to Terms

Pool Safe Pro reserves the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or any other concerns:

Pool Safe Pro
4272 Matthews Street
Las Vegas, NV 89156
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM Pacific Time